Category Archives: Customer Service

Is Your Sales Policy Holding You Back?

Sales is the lifeblood of your business. You probably have incentives and motivational programs in place to encourage your sales force to sell more of your product or service. Perhaps you invest in ongoing training and support. But what if … Read more

Don’t be a Go-Getter! Instead, Go-Give Your Way To Success

I recently read the Go-Giver, a short book that packs a powerful message. The book is written as a parable by Bob Burg and John David Mann. In today’s world, where it seems that many people are out to maximize … Read more

What is a Customer? 7 Simple Mindset Shifts for Stellar Customer Service

Often, when absorbed in the business of serving others, we can lose sight of why we do what we do. If you want to deliver the best customer service, the kind that creates unwavering customer loyalty, start by asking yourself the question, … Read more

Step it Up

“That’s not how we do things around here. You need to step it up!” Imagine overhearing one of your employees saying this to another employee. How nice would it be to have your employees holding one another accountable to high … Read more