Provendus Blog

Pivoting – Don’t Make This Mistake!

The current buzz word for adapting your business to the needs of your customers is “pivot.”  This concept is nothing new, of course.  Terms used in the past for the same idea include “change,” “adapt,” “shift,” and so on. Yet, … Read more

What is a Customer? 7 Simple Mindset Shifts for Stellar Customer Service

Often, when absorbed in the business of serving others, we can lose sight of why we do what we do. If you want to deliver the best customer service, the kind that creates unwavering customer loyalty, start by asking yourself the question, … Read more

The Ancient Art of Leadership

The philosophy of leadership has been written about almost since the beginning of recorded history. I am always amazed at how the basics of leadership are the same today as they were centuries ago. In his book The Conviction to … Read more

Step it Up

“That’s not how we do things around here. You need to step it up!” Imagine overhearing one of your employees saying this to another employee. How nice would it be to have your employees holding one another accountable to high … Read more

The Secret To Hiring the Perfect Employee

Interview to Hire Best Employee

Scaling your business for growth requires hiring people to get the work done. Yet, so many business owners get stuck here. We hold onto an ego-driven myth that we can’t find the right people who will do what we do … Read more

The One Thing You Must Learn To Be Successful

I was visiting a local college campus to speak to entrepreneur students.  During this particular trip I had my friend, JB, in tow. As we walked into the building where I was to speak, we passed a packed classroom. JB … Read more

Your Tribe Will Build You: Lessons From My Social Media Journey

Building your tribe is a well known marketing concept, and many are attempting, some successfully and some not, to build that tribe using Social Media. While I was busy building my tribe, I made a few mistakes, and through that … Read more

What You Must Know Before Raising Your Prices

There is a saying that goes like this: The best time to plant a tree was 20 years ago. The next best time is today. You can say the same about prices. The best time for a price increase was … Read more

Why ANY Won’t Do In Business

I have come to loathe the word “any” in elevator speeches and introductions. Such a simple, little word that has the power to completely sabotage a business owner’s attempt at standing out in the market place. It should be banned. … Read more